We informed them that there was a fraudulent
booking made using our account and card, however, they did not acknowledge our concern and refused to cancel the booking or cost. Additionally, they even mentioned that “we” asked to extend our stay and if we wanted to extend the stay. Even after we have
made them known this was a fraudulent transaction and made by someone who has hacked and is using our details. Poor customer service and lack of understanding from them to action on a fraud that was brought up to them right after it was identified.
Show more