WORST EXPERIENCE EVER
I am beyond disappointed with my experience at Scenic Valley 2 Hotel,this was honestly one of the worst travel experiences I’ve ever had.
We booked months in advance and clearly requested an early check-in between 2 AM and 3 AM due to our flight schedule. Not only was this re
quest acknowledged and accepted, but I also have proof of that agreement. So imagine our shock when we arrived exhausted in the middle of the night, only to be told that check-in was at 2 PM the next day.
No apology. No solution. No effort.
We were left completely stranded, sleep-deprived, and with nowhere to go at that hour in a foreign city. The staff were incredibly unresponsive, dismissive, and uncooperative. They ignored our messages and made zero attempt to fix a situation that THEY had agreed to in advance.
This is not just poor service, it’s completely irresponsible and unacceptable behavior, especially when dealing with travelers arriving at odd hours.
If you value basic communication, reliability, or even just being treated with a minimum level of respect, DO NOT BOOK HERE. There are far better places in Ho Chi Minh City that won’t leave you stranded in the middle of the night.
In reply : if that is true you should enter in contact because i did the reservarion via Booking
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