Napoleon Castle

Napoleon Castle

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3,9(14)
   
1,0 more than year ago
Absolutely the worst hotel experience we've ever had. We booked the Panoramic Suite at The Sea Luxury Nha Trang Apartment (which is actually the Costa Apartments) nearly a year in advance, looking forward to what was promised to be a luxury stay. Just 4 days before check-in, we were informed the owner had taken the suite back to sell—leaving us scrambling. They offered a 2-bedroom unit instead, but it was in terrible condition and nowhere near what we had booked. We declined, but shockingly, another family we were travelling with had the exact same thing happen to them. They reluctantly accepted the alternate room for one night and regretted it immediately. We inspected multiple rooms and were appalled: visible mould, dirt, stained doonas showing through the sheets, and even ants crawling around the kitchen—especially between the dining table and the glass top. The place felt neglected and unhygienic. It's rated as a 3-star property but in reality, it doesn’t even deserve 1 star. One family from our group did receive a Panoramic Suite, but it was located in the Intercontinental side of the building, not the same standard or service we were expecting. The facilities were run-down, the service was unhelpful, and the entire experience was chaotic and deeply disappointing. Most of our group had to make last-minute alternative bookings just to salvage the holiday. No guest should have to go through this kind of stress and deception. Avoid at all costs.
   
5,0 more than year ago
This property was within walking distance of the beach, stores, restaurants and more. Great location, we felt safe and the apartment was super clean.
   
4,0 more than year ago
Great service by the management team. Pros: great view, good location, spacious reasonably priced apartment. Cons: very dated furniture, washing machine didn’t work well for us when we were there.
   
5,0 more than year ago
Perfect place for family trip. Nice view, easy access to hot place and warm host, (Serein). More than that, it was reasonable price.
   
3,0 more than year ago
Its not a castle and there is no Napoleon in it. But its still a peculiar housing project. Perhaph the main advantage of it are 24/7 stores on 1st floor + proximity to students district. So always some crowd in the evening there. The rooftop pool which was in the initial project, is still not open to my knowledge as of December 2023. (Management promise to often it "soon" every time).
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