Keep my patience to a limit up to now.
1. They launched a promotional campaign that after billed, customer had to fill in full of personal information in a tiny little paper that hardly enough for just name and phone number.
2. Asked for a form of review, i was provided with another tiny little pape
r that enough for 10 words.
3. Wrote down my phone number and short complaint, never got any feedback.
4. Greenwash in plastic bag, push cost of plastic bag to customer (300 vnd per bag), under the name of environment protection. If no plastic bag, no plastic bag, simple, full stop. I always bring my own bag, i appreciate corporation that contribute to the environment, especially local environment. BUT, greenwash is dirty.
5. Because I bring my own bag, i was stopped by security on my way out. She said if i carry the supermarket bag, she wont check. But because i have full of things in my shopping bag, she has to check. And i had to pull everything out of my bag, put on the floor for her to check. There is not even a table for customer to put things on in such cases. Show my disappointment to security and received full of angers and argue from her.
Last time im shopping at Lotte Mart. It’s convenient as it’s next door to my stay, but definitely not support the business that greenwash and low customer service ethic.
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