Somerset West Point Hanoi

    目黒圭一

It is a very good place for us. Staffs especially Annie, Iris, Nova, and Harding are so kindly for our child. Thanks so much!!!

    Mahmoud El jawad

Right in the perfect location. Rooms are spacious and clean. Staff are welcoming. Facilities are perfect and the atmosphere is friendly and elegant.

    Relax01240764758

I stayed here for a long-term period from March to June, and everything was excellent, from the facilities management to the overall service. I especially received a lot of help from one of the staff members, Ethan, who was incredibly supportive and professional.||If you have business or personal matters in Hanoi, I highly recommend this hotel.

    4cuongn

I had a wonderful experience staying at Somerset. The rooms were clean, comfortable, and well-equipped, and the overall atmosphere was peaceful and relaxing. The facilities were well-maintained, and everything was handled in a professional manner from check-in to check-out.||I would especially like to compliment the staff members Hero, Nova, Tim, and Chris. They were extremely friendly, helpful, and professional throughout my stay. Their warm hospitality and attentive service truly made my experience more enjoyable and memorable.||I highly recommend Somerset to anyone looking for a comfortable and pleasant stay, and I will definitely come back in the future.

    Trip.com Member

Formal Complaint regarding Booking -Unacceptable Noise and Room AssignmentDear Management,I am writing to express my extreme dissatisfaction with our recent 4-night stay at your hotel.We traveled with young children and booked a 120sqm room. A month before our arrival, we specifically requested a high-floor room to ensure a quiet environment. Despite this, we were assigned to the 10th floor, which was less than 10 meters away from an active construction site.The night-time construction noise made it impossible for our family, especially our children, to sleep. This turned our vacation into a nightmare. While the front desk offered two Starbucks vouchers, we find this response completely inadequate and dismissive of the severe distress caused by four sleepless nights.The hotel’s failure to honor a long-standing request and the decision to place a family next to a noisy construction site is unacceptable. I expect a more appropriate resolution and a formal response regarding this matter.Regards,

    Coastal45845525034

안녕하세요||호텔에서 많은 도움과 배려를 받아 리뷰남깁니다:)||I have stayed at this hotel for several years while traveling to Vietnam for business. All of the staff here have always been very kind and attentive, and they take great care of their guests.||Whenever I had a request, the staff responded immediately, resolved the issue, and provided clear and accurate feedback.||This time, it was my first time handling administrative work, so I made many mistakes. However, my 담당자 Nguyễn Long Nhật (Ethan) always treated me with a smile, and even after finishing work for the day, he still helped correct my mistakes.||I would like to express my deepest gratitude and respect to Nguyễn Long Nhật (Ethan). When I return next year, I will be sure to bring a gift.||I wish all the hotel staff good health and happiness.||Thank you for giving me such wonderful memories in Vietnam in 2026.

    김현우

Dear John, Chris, Pierre, Annie, Nova and all the employees who are working hard at the hotel would like to thank you. I come to Hanoi every year on a business trip and stay at the hotel for a long time. I'm so touched to see you always smile brightly and greet me despite your hard work. Also, I hope you will always be healthy and happy in 2026. Thank you again.

    Đạt Lệnh Thế

Absolutely loved my stay at Somerset West Point Hanoi! The apartment was spacious with a full kitchen – perfect for my week-long business trip. Location near West Lake is unbeatable for evening walks. Staff were super friendly, especially the front desk guy who helped with a late checkout. Clean, modern, and great value. Will definitely come back